H
Hively
AI-powered customer feedback and sentiment analysis platform
What it does well
- Automated sentiment analysis saves time on manual feedback review
- Multi-channel feedback aggregation provides comprehensive customer view
- Real-time alerts help identify churn risks and critical issues quickly
- CRM and communication platform integrations streamline workflows
Where it falls short
- Pricing may be prohibitive for small businesses with limited budgets
- Requires sufficient feedback volume to train AI models effectively
- Setup and customization require dedicated time investment upfront
Core Features
| Employee Engagement Surveys | Yes |
| Real-time Feedback | Yes |
| Pulse Surveys | Yes |
| Anonymous Responses | Yes |
| Mobile App | Yes |
AI Capabilities
| AI-Powered Insights | Yes |
| Sentiment Analysis | Yes |
Analytics
| Custom Report Generation | Yes |
| Department-Level Analytics | Yes |
| Data Export | Yes |
Integrations
| SAML/SSO Integration | Yes |
| API Access | Yes |
Security
| ISO 27001 Certified | Yes |
| GDPR Compliant | Yes |
Support
| 24/7 Customer Support | Yes |
Free
Free
- Up to 500 feedback responses
- Basic sentiment analysis
- Email support
- Standard dashboards
Pro
$99/mo
$990/yr billed annually
- Everything in Free
- Up to 10,000 feedback responses
- Advanced sentiment analysis
- Custom surveys
- Priority support
- API access
- Custom branding
Enterprise
Custom
- Everything in Pro
- Unlimited feedback responses
- Advanced integrations
- Dedicated account manager
- Custom analytics
- SLA guarantee
- Custom deployment options
Comparisons with Hively
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