Gorgias
AI customer support and sales engagement platform for ecommerce
What it does well
- Multi-channel unified inbox (email, chat, SMS, social)
- AI-powered response suggestions
- Strong ecommerce platform integrations
- Contextual customer data and conversation history
Where it falls short
- Pricing scales quickly with volume
- AI suggestions can be slow during peak times
- Better suited for support than cold outreach
AI Capabilities
| AI-Powered Chat Assistant | Yes |
| AI Email Suggestions | Yes |
Core Features
| Multi-Channel Support | SMS, Email, Instagram, Facebook, WhatsApp |
| Unified Inbox | Yes |
| Live Chat | Yes |
| Mobile App | iOS and Android |
Content
| Help Center Builder | Yes |
Collaboration
| Team Collaboration | Yes |
Analytics
| Customer Data Platform | Yes |
| Customer Satisfaction Analytics | Yes |
Integrations
| Integrations | 100+ |
| Shopify Integration | Native |
Automation
| Automation Workflows | Yes |
Free
Free
- Up to 3 team members
- Email and chat support
- Basic automation
- Shared inbox
- Limited AI features
Starter
$10/mo
$100/yr billed annually
- Everything in Free
- Up to 5 team members
- Advanced automation
- SMS support
- Social media integration
- AI-powered responses
Pro
$50/mo
$500/yr billed annually
- Everything in Starter
- Up to 25 team members
- Advanced AI features
- Priority support
- Custom workflows
- API access
- Advanced analytics
Enterprise
Custom
- Everything in Pro
- Unlimited team members
- Dedicated support
- Custom integrations
- SLA guarantees
- Advanced security features
- Custom training
Comparisons with Gorgias
ToolAudit may earn a commission when you visit a tool through our links. This never affects our scores or rankings. How we make money