Gorgias
AI customer support and sales engagement platform for ecommerce
What it does well
- Multi-channel unified inbox (email, chat, SMS, social)
- AI-powered response suggestions
- Strong ecommerce platform integrations
- Contextual customer data and conversation history
Where it falls short
- Pricing scales quickly with volume
- AI suggestions can be slow during peak times
- Better suited for support than cold outreach
AI Capabilities
| AI Writing Assistant | Yes |
| AI Chatbot | Yes |
Core Features
| Multi-channel Support | Email, Chat, Social Media, SMS |
| Helpdesk & Ticketing | Yes |
| Live Chat | Yes |
| Mobile App | Yes |
Integrations
| Shopify Integration | Yes |
| Third-party Integrations | 100+ |
Automation
| Workflow Automation | Yes |
Collaboration
| Team Collaboration | Yes |
Analytics
| Customer Analytics | Yes |
Content
| Knowledge Base | Yes |
Free
Free
- Up to 3 team members
- Basic ticket management
- Email integration
- Limited automation rules
- Community support
Starter
$10/mo
$100/yr billed annually
- Everything in Free
- Up to 5 team members
- Advanced automation
- Live chat widget
- Basic reporting
- Email support
Professional
$75/mo
$750/yr billed annually
- Everything in Starter
- Unlimited team members
- Advanced analytics
- Shopify integration
- AI-powered responses
- Custom workflows
- Priority support
Advanced
$295/mo
$2950/yr billed annually
- Everything in Professional
- Advanced AI features
- Multiple integrations
- Custom branding
- Advanced reporting
- Dedicated support
- SLA guarantee
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