What it does well
- Advanced conversational AI capabilities
- Omnichannel communication support
- Easy escalation to human agents
- Intuitive visual builder
Where it falls short
- Expensive at high message volumes
- Limited back-office automation features
- Documentation focused on customer interactions
Core Features
| No-Code Automation Builder | Yes |
| Multi-step Workflows | Yes |
| API Access | Yes |
| Custom Code Support | JavaScript |
| Data Mapping & Transformation | Yes |
Integrations
| Pre-built Integration Templates | 100+ |
| Webhook Support | Yes |
AI Capabilities
| Native AI/GPT Integration | Yes |
Collaboration
| Team Collaboration | Yes |
Analytics
| Real-time Monitoring & Logs | Yes |
Automation
| Conditional Logic & Branching | Yes |
Security
| Enterprise Security | SSO, Encryption |
Free
Free
- Up to 100 conversations per month
- Basic chatbot builder
- Single channel integration
- Community support
Starter
$49/mo
$490/yr billed annually
- Everything in Free
- Up to 1,000 conversations per month
- Multiple channel integrations
- AI-powered responses
- Email support
Professional
$99/mo
$990/yr billed annually
- Everything in Starter
- Up to 10,000 conversations per month
- Advanced analytics and reporting
- Custom integrations
- Priority support
Enterprise
Custom
- Everything in Professional
- Unlimited conversations
- Custom development
- Dedicated account manager
- SLA guarantee
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