What it does well
- Advanced conversational AI capabilities
- Omnichannel communication support
- Easy escalation to human agents
- Intuitive visual builder
Where it falls short
- Expensive at high message volumes
- Limited back-office automation features
- Documentation focused on customer interactions
AI Features
| Conversational AI | Yes |
| Natural Language Processing | Yes |
Communication
| Omnichannel Support | Yes |
Operations
| Human Handoff | Yes |
Reporting
| Analytics Dashboard | Yes |
Starter
$99/mo
$990/yr billed annually
- 1,000 conversations/month
- 2 channels
- Basic AI
- Email support
Professional
$299/mo
$2990/yr billed annually
- 10,000 conversations/month
- Unlimited channels
- Advanced AI
- Priority support
Enterprise
Custom
- Custom limits
- Dedicated support
- Custom integrations
- SLA
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