UserTesting
On-demand user testing and feedback platform for digital experiences
What it does well
- Fast results with tests typically completed within 24-48 hours
- Access to diverse, pre-qualified tester panel across demographics and geographies
- Video recordings provide rich qualitative insights and emotional context
- AI-powered analysis tools automatically highlight common themes and issues
Where it falls short
- Pricing can be expensive for frequent testing or large research programs
- Inconsistent quality of feedback depending on tester pool selection
- Learning curve for maximizing test design and question effectiveness
Core Features
| Live Conversation Testing | Yes |
| Unmoderated Testing | Yes |
| Moderated Testing | Yes |
| Mobile App Testing | Yes |
| Website Testing | Yes |
| Participant Screening | Yes |
| Screen & Audio Recording | Yes |
AI Capabilities
| AI-Powered Insights | Yes |
Automation
| Automated Transcription | Yes |
Collaboration
| Team Collaboration Tools | Yes |
Analytics
| Video Highlighting & Clipping | Yes |
Integrations
| API Access | Enterprise only |
| Zapier Integration | Yes |
Security
| SOC 2 Compliance | Yes |
Free
Free
- Access to UserTesting community
- View sample tests
- Limited test credits
Standard
$99/mo
- Monthly test credits
- Access to tester panel
- Basic reporting
- Up to 3 team members
Professional
$299/mo
- Higher monthly test credits
- Advanced targeting options
- Dedicated account support
- Up to 10 team members
- Custom reports
Enterprise
Custom
- Custom pricing
- Unlimited test credits
- Dedicated success manager
- Custom integrations
- Priority support
- Advanced security features
Comparisons with UserTesting
Guides recommending UserTesting
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