Lookback
Video research platform for user interviews and feedback collection
What it does well
- Built-in video recording and automatic transcription
- AI-powered insights and highlights generation from interviews
- Flexible recruiting options and participant management
- Collaborative features for team sharing and annotation
Where it falls short
- Higher pricing tier limits access for smaller teams
- Steep learning curve for advanced analysis features
- Dashboard customization options are limited
Core Features
| Live User Testing | Yes |
| Unmoderated Testing | Yes |
| Video Recording & Playback | Yes |
| Screen & Audio Recording | Yes |
| Participant Recruitment | Yes |
| Survey & Questionnaire Tools | Yes |
AI Capabilities
| Automated Highlights & Insights | Yes |
| Sentiment Analysis | Yes |
Collaboration
| Team Collaboration | Yes |
| Shared Workspaces | Yes |
Integrations
| API Integration | Yes |
| Zapier Integration | Yes |
Analytics
| Video Analytics Dashboard | Yes |
Starter
$99/mo
$990/yr billed annually
- Up to 10 participants per project
- Video recording and storage
- Basic analytics
- Up to 5 projects
Professional
$299/mo
$2990/yr billed annually
- Everything in Starter
- Unlimited participants
- Unlimited projects
- Advanced analytics and insights
- Team collaboration
- Custom branding
Enterprise
Custom
- Everything in Professional
- Custom integration and API access
- Dedicated support
- Advanced security features
- Custom workflows and automation
- On-premise deployment option
Comparisons with Lookback
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