Lookback
Video research platform for user interviews and feedback collection
What it does well
- Built-in video recording and automatic transcription
- AI-powered insights and highlights generation from interviews
- Flexible recruiting options and participant management
- Collaborative features for team sharing and annotation
Where it falls short
- Higher pricing tier limits access for smaller teams
- Steep learning curve for advanced analysis features
- Dashboard customization options are limited
Core Features
| Video Interview Recording | Yes |
| Screen Recording | Yes |
| Live Moderation | Yes |
| Participant Recruitment | Yes |
| Video Highlight Tool | Yes |
AI Capabilities
| Transcription | Yes |
| AI-Powered Analysis | Yes |
Collaboration
| Team Collaboration | Yes |
Integrations
| Slack Integration | Yes |
| Zapier Integration | Yes |
Security
| Data Encryption | Yes |
| GDPR Compliant | Yes |
Analytics
| Video Analytics | Yes |
Free
Free
- Basic video interviews
- Up to 3 participants
- Limited storage
- Community support
Starter
$99/mo
$990/yr billed annually
- Everything in Free
- Up to 50 participants per study
- Advanced video features
- Basic analytics
- Email support
Professional
$299/mo
$2990/yr billed annually
- Everything in Starter
- Unlimited participants
- Advanced analytics and insights
- Custom branding
- Priority support
- API access
Enterprise
Custom
- Everything in Professional
- Custom solutions
- Dedicated account manager
- Advanced security and compliance
- Custom integrations
- SLA guarantee
Comparisons with Lookback
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