What it does well
- Automatic event capture requires no manual instrumentation
- Powerful session replay and retroactive event definition
- Fast implementation time compared to traditional analytics
- Strong heatmaps and visual behavior analysis tools
Where it falls short
- Can be expensive for very high-traffic applications
- Query builder complexity for non-technical users
- Limited real-time data streaming capabilities
Core Features
| Session Replay | Yes |
| Event Tracking | Yes |
| Heatmaps | Yes |
| Autocapture Technology | Yes |
| User Dashboards | Yes |
Analytics
| Funnel Analysis | Yes |
| User Segmentation | Yes |
AI Capabilities
| AI-Powered Insights | Yes |
Integrations
| Third-Party Integrations | 50+ |
| API Access | Yes |
Security
| SOC 2 Compliance | Yes |
| GDPR Compliant | Yes |
Free
Free
- Up to 50,000 sessions/month
- Automatic event capture
- Basic session replay
- Up to 3 users
- 7-day data retention
Growth
$899/mo
- Everything in Free
- Up to 500,000 sessions/month
- Advanced session replay
- Unlimited users
- 90-day data retention
- Custom events and properties
- API access
Pro
$2499/mo
- Everything in Growth
- Up to 2,000,000 sessions/month
- 1-year data retention
- Priority support
- Advanced segmentation
- Custom dashboards
Enterprise
Custom
- Everything in Pro
- Unlimited sessions
- Custom retention
- Dedicated support
- SSO and advanced security
- SLA guarantees
Comparisons with Heap
Guides recommending Heap
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