What it does well
- Automatic event capture requires minimal engineering setup
- Session replay provides rich context for user behavior analysis
- Retroactive event definition allows analysis of historical data
- Strong integrations with CRM, marketing, and analytics platforms
Where it falls short
- High pricing for companies with significant event volume
- Steep learning curve for advanced analytics features
- Data retention limitations on lower-tier pricing plans
Core Features
| Session Replay | Yes |
| Event Tracking | Yes |
| User Segmentation | Yes |
| No-code Implementation | Yes |
Analytics
| Funnel Analysis | Yes |
| Retention Analysis | Yes |
| Cohort Analysis | Yes |
| Real-time Dashboards | Yes |
Integrations
| Third-party Integrations | 100+ |
Security
| SOC 2 Compliance | Yes |
| GDPR Compliance | Yes |
| Data Redaction | Yes |
Free
Free
- Up to 5,000 sessions/month
- Basic event tracking
- 7-day data retention
- 1 project
- Community support
Growth
$579/mo
$6348/yr billed annually
- Everything in Free
- Up to 1 million sessions/month
- Session replay
- Advanced segmentation
- 3 projects
- 30-day data retention
- Email support
Pro
$1299/mo
$14289/yr billed annually
- Everything in Growth
- Up to 5 million sessions/month
- Advanced session replay
- Custom events
- Unlimited projects
- 90-day data retention
- Priority email support
Enterprise
Custom
- Everything in Pro
- Custom session volume
- Dedicated account manager
- Custom data retention
- Advanced security features
- SSO
- Phone support
Comparisons with Heap
Guides recommending Heap
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