What it does well
- Automatic event capture requires minimal engineering setup
- Session replay provides rich context for user behavior analysis
- Retroactive event definition allows analysis of historical data
- Strong integrations with CRM, marketing, and analytics platforms
Where it falls short
- High pricing for companies with significant event volume
- Steep learning curve for advanced analytics features
- Data retention limitations on lower-tier pricing plans
Core Features
| Session Replay | Yes |
| Event Tracking | Yes |
| Autocapture | Yes |
Analytics
| Heatmaps | Yes |
| Funnel Analysis | Yes |
| User Path Analysis | Yes |
| Retention Metrics | Yes |
| Cohort Analysis | Yes |
Integrations
| REST API | Yes |
| Third-party Integrations | 50+ |
Security
| SOC 2 Compliance | Yes |
| Data Encryption | Yes |
| Role-based Access Control | Yes |
Free
Free
- Up to 50,000 sessions/month
- Automatic event capture
- Basic session replay
- Up to 3 users
- 7-day data retention
Growth
$399/mo
$3990/yr billed annually
- Up to 2 million sessions/month
- Unlimited events
- Session replay with video quality
- Up to 10 users
- 90-day data retention
- Advanced segmentation
Pro
$999/mo
$9990/yr billed annually
- Up to 10 million sessions/month
- Unlimited events
- High-definition session replay
- Up to 25 users
- 1-year data retention
- Advanced segmentation
- Custom events
- API access
Enterprise
Custom
- Unlimited sessions
- Unlimited events
- Unlimited users
- Custom data retention
- Dedicated support
- Custom integrations
- Advanced security features
- SSO
Comparisons with Heap
Guides recommending Heap
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