Router
AI-powered customer support automation and intelligent routing
What it does well
- Intelligent ticket routing
- Multi-agent system for complex queries
- Seamless human handoff
- Learns from interactions
- Easy integration with existing systems
Where it falls short
- Limited customization options
- Initial setup complexity
- May require support for configuration
AI Features
| Multi-Agent System | Yes |
| Learning System | Yes |
Core Features
| Intelligent Routing | Yes |
| Ticket Automation | Yes |
Starter
$99/mo
$990/yr billed annually
- Up to 1,000 tickets/month
- Basic AI routing
- Email support
- Single team member
- Standard integrations
Professional
$299/mo
$2990/yr billed annually
- Up to 10,000 tickets/month
- Advanced AI routing and automation
- Multi-channel support
- Up to 10 team members
- Priority support
- Custom workflows
- Analytics and reporting
Enterprise
Custom
- Unlimited tickets
- Custom AI models
- Unlimited team members
- Advanced integrations
- Dedicated account manager
- SLA guarantees
- Custom deployment options
Comparisons with Router
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