Lookback
Video research platform for user interviews and feedback collection
What it does well
- Built-in video recording and automatic transcription
- AI-powered insights and highlights generation from interviews
- Flexible recruiting options and participant management
- Collaborative features for team sharing and annotation
Where it falls short
- Higher pricing tier limits access for smaller teams
- Steep learning curve for advanced analysis features
- Dashboard customization options are limited
Core Features
| User Session Recording | Yes |
| Video Interview Capture | Yes |
| Screen Recording | Yes |
| Webcam Recording | Yes |
AI Capabilities
| AI-Powered Transcription | Yes |
| Automatic Highlight Detection | Yes |
Analytics
| Sentiment Analysis | Yes |
Collaboration
| Team Collaboration Tools | Yes |
| In-Video Commenting | Yes |
Content
| Clip Creation & Editing | Yes |
Integrations
| Third-party Integrations | 10+ |
Security
| Data Encryption | Yes |
| GDPR Compliance | Yes |
Free
Free
- Up to 3 video interviews
- Basic video hosting
- Standard export options
- Community support
Starter
$99/mo
$990/yr billed annually
- Everything in Free
- Up to 20 video interviews
- Advanced video editing
- Custom branding
- Email support
Professional
$299/mo
$2990/yr billed annually
- Everything in Starter
- Unlimited video interviews
- AI-powered insights and analysis
- Team collaboration features
- Priority support
- API access
Enterprise
Custom
- Everything in Professional
- Custom integrations
- Dedicated account manager
- Advanced security features
- Custom SLA
- On-premise deployment options
Comparisons with Lookback
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