Lookback
Video research platform for user interviews and feedback collection
What it does well
- Built-in video recording and automatic transcription
- AI-powered insights and highlights generation from interviews
- Flexible recruiting options and participant management
- Collaborative features for team sharing and annotation
Where it falls short
- Higher pricing tier limits access for smaller teams
- Steep learning curve for advanced analysis features
- Dashboard customization options are limited
Core Features
| User Interview Recording | Yes |
| Session Transcription | Yes |
| Screen Recording | Yes |
| Video Highlight Clips | Yes |
| Participant Recruitment | Yes |
AI Capabilities
| Automated Insights | Yes |
| AI-Powered Transcription | Yes |
Collaboration
| Real-time Collaboration | Yes |
| Team Workspaces | Yes |
Integrations
| Integrations | Slack, Figma, Jira, Miro |
Security
| Secure Data Storage | Yes |
| GDPR Compliant | Yes |
Analytics
| Advanced Analytics | Yes |
| Sentiment Analysis | Yes |
Free
Free
- Up to 3 participants per study
- Basic video recording
- Study creation and management
- Limited storage
Starter
$99/mo
$990/yr billed annually
- Everything in Free
- Up to 20 participants per study
- Advanced video features
- Increased storage
- Basic analytics
Professional
$399/mo
$3990/yr billed annually
- Everything in Starter
- Unlimited participants
- Advanced analytics and insights
- Team collaboration
- Priority support
- API access
Enterprise
Custom
- Everything in Professional
- Custom integrations
- Dedicated account manager
- Custom contracts
- Advanced security features
- SLA guarantee
Comparisons with Lookback
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