What it does well
- Automatic event capture requires minimal engineering setup
- Session replay provides rich context for user behavior analysis
- Retroactive event definition allows analysis of historical data
- Strong integrations with CRM, marketing, and analytics platforms
Where it falls short
- High pricing for companies with significant event volume
- Steep learning curve for advanced analytics features
- Data retention limitations on lower-tier pricing plans
Core Features
| Session Replay | Yes |
| Event Tracking | Automatic |
| Heatmaps | Yes |
| Cross-Domain Tracking | Yes |
Analytics
| User Segmentation | Yes |
| Funnel Analysis | Yes |
| Retention Cohorts | Yes |
| Real-Time Dashboards | Yes |
AI Capabilities
| AI-Powered Insights | Yes |
Security
| Data Privacy Controls | PII Masking & Redaction |
Integrations
| Third-Party Integrations | 50+ |
| Custom Events API | Yes |
Free
Free
- Up to 50,000 sessions/month
- Basic event tracking
- Session replay
- User profiles
- Basic dashboards
Growth
$149/mo
$1490/yr billed annually
- Everything in Free
- Up to 500,000 sessions/month
- Advanced segmentation
- Custom events
- Retention analysis
- Multiple projects
Pro
$449/mo
$4490/yr billed annually
- Everything in Growth
- Up to 2,000,000 sessions/month
- API access
- Advanced integrations
- Priority support
- Custom retention windows
Enterprise
Custom
- Everything in Pro
- Custom session volume
- Dedicated support
- SLA guarantees
- Advanced security features
- Custom integrations
Comparisons with Heap
Guides recommending Heap
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