What it does well
- Automatic event capture requires minimal engineering setup
- Session replay provides rich context for user behavior analysis
- Retroactive event definition allows analysis of historical data
- Strong integrations with CRM, marketing, and analytics platforms
Where it falls short
- High pricing for companies with significant event volume
- Steep learning curve for advanced analytics features
- Data retention limitations on lower-tier pricing plans
Core Features
| Session Replay | Yes |
| Event Tracking | Automatic |
| User Segmentation | Yes |
| SQL Access | Enterprise only |
| Cross-domain Tracking | Yes |
Analytics
| Heatmaps | Yes |
| Funnel Analysis | Yes |
| Retention Cohorts | Yes |
Integrations
| Integrations | 50+ |
Security
| GDPR Compliance | Yes |
| Data Retention Controls | Yes |
AI Capabilities
| AI-powered Insights | Yes |
Free
Free
- Up to 10,000 sessions per month
- Automatic event capture
- Basic session replay
- Up to 3 projects
- Basic dashboards and reports
Growth
$89/mo
$890/yr billed annually
- Everything in Free
- Up to 500,000 sessions per month
- Advanced session replay
- Unlimited projects
- Custom events and user properties
- Advanced filtering and segmentation
- Email support
Enterprise
Custom
- Everything in Growth
- Custom session limits
- Advanced security features
- Single sign-on (SSO)
- Dedicated support
- Custom integrations
- SLA guarantees
Comparisons with Heap
Guides recommending Heap
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